Return and Refund Policy

At Calvaros, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. We offer a 30-day return policy to give you time to decide whether your purchase is right for you.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in its original condition, unused, unworn, and undamaged, with all original tags, packaging, and accessories included. You must also provide proof of purchase, such as your order confirmation email.

2. How to Request a Return

To initiate a return, please contact our customer support team using the contact information below.

Please include your order number, the item you wish to return, and the reason for your return. Our team will provide instructions on how to proceed.

Please do not send items back without contacting us first, as unauthorized returns may not be processed correctly.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and photographs showing the issue.

We will review the situation and work with you to arrange an appropriate resolution, which may include a replacement or refund, as applicable.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless we state otherwise.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and explain the available return arrangements.

6. Exchanges

If you would like to exchange an item for a different product, please contact our customer support team. Exchanges are subject to product availability and approval.

If an exchange is not available, we can explain the applicable return and refund options.

7. Items Not Eligible for Return

Items that have been used, damaged after delivery, or returned without their original components may not qualify for a return, except where the issue is covered by applicable consumer protection laws.

Any additional exclusions will be clearly communicated where applicable.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

If an order has already shipped, you may request a return in accordance with this policy.

9. Your Consumer Rights

This policy does not limit any consumer rights you may have under applicable laws. Where required by law, your statutory rights will take precedence over any conflicting provision in this policy.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: Calvaros
Phone: +1 404-937-7877
Email: support@calvaros.shop
Address: 8110 Park Ln, Dallas, TX 75231, United States

Our customer support team will be happy to assist you.

Thank you for shopping with Calvaros!